Fares & Passes

Discount Fare

GODURHAM DISCOUNT ID’s & REQUIREMENTS

The GoDurham Discount ID card is free. An initial card will be issued without a waiting period if you meet the eligibility criteria. Individuals may qualify for discounted or free fares for reason of student status, age, illness, injury, or other condition.

Discount ID cards are issued at the ID office, located on the first floor of Durham Station. You must bring proof of age, enrollment, and/or your Medicare card if applicable. 

Discount ID Office: Durham Station, 1st Floor, 515 W. Pettigrew Street, Durham, NC 27701

Hours of Operation:  8:30am – 11:00am and 12:30pm – 4:30pm, Monday – Friday (excluding holidays) 

Riders with Disabilities

Riders with disabilities are eligible to all GoDurham buses at half price by displaying their GoDurham Discount ID or valid Medicare card.

To Obtain an ID card: Customers can obtain the GoDurham Discount ID by bringing a completed Discount ID Application, along with a government-issued ID, to the ID office at Durham Station.  Customers may provide a valid Medicare card or GoDurham ACCESS ID card in lieu of the application.

65 & Older:

Riders who are 65 years-old or older are eligible to ride all GoDurham buses for free by displaying their GoDurham Discount ID or a valid government-issued photo ID.

To Obtain an ID card: Customers can obtain the GoDurham Discount ID by bringing a valid government-issued photo ID to the ID office at Durham Station.

12 & Under (Youth):

Riders who are 12 & under are eligible to ride all GoDurham buses for free.  If the rider is 12 & under, but taller than 60 inches tall, then a GoDurham Youth ID is required to ride for free. 

To Obtain an ID card: Customers can obtain the GoDurham Youth ID by bringing a birth certificate to the ID office at Durham Station.

Students:

Students who are 13 years-old and up are eligible to ride all GoDurham buses for free from 5:30 am to 8:00pm, Monday – Friday.  A GoDurham ID is required.

To Obtain an ID card: Students can obtain the GoDurham Discount ID by bringing proof of enrollment to the ID office at Durham Station.  Valid proof on enrollment may include one of the following:

  1. Public and Private Schools: Durham County Public or Private school picture ID or current report card.
  2. Non-Public Education System: Valid proof on current home-school enrollment.
  3. Technical Schools: A current year Durham County Technical School student ID.

GoTriangle Discount Fare

A discounted fare of $1.00 ($1.25 on Express routes) is available on Youth, Senior and Disabled riders. Seniors (age 65 or older) should be prepared to show proof of age with a government-issued ID card with birthdate or with a GoTriangle-issued discount card. Youth (ages 6-18) should be prepared to show proof of age with a government-issued ID card, middle or high school ID card, or transit agency-issued discount ID card. Customers with disabilities should be prepared to show one of the following forms of identification:

How to Obtain a 65 & Older Discount ID Card
Riders who wish to obtain a 65 & Older Discount ID Card can do so at the Regional Transit Center (RTC) during the following hours:

Monday - Friday: 7:00am - 6:30pm
Complete the 65 & Older ID Application pdf and bring it to the Regional Transit Center (RTC) during the aformentioned hours. A customer service representative will take your picture and process your application. ID Cards typically take one business day to produce. Please tell the customer service representative whether you would like to pick up your ID card at the RTC or if you would like it to be mailed to your home address. GoTriangle 65 & Older ID application.

How to Obtain a Youth Discount ID Card
Riders who wish to obtain a Youth Discount ID Card can do so at the Regional Transit Center (RTC) during the following hours:

Regional Transit Center (RTC) - Monday - Friday: 7:00am - 6:30pm
Durham Transit Station - Monday - Friday: 8:30am-11am and 12:30-4:30pm. You must bring proof of age.
Application coming soon. Please bring proof of age and/or proof of school enrollment.
If you have any questions please call GoTransit Information Center at 919-485-RIDE (7433).

How to Obtain Disability Discount ID Card
Riders who wish to oobtain Disability Discount ID Card can do so at the Regional Transit Center (RTC) during the following hours:

Monday-Friday: 7:00am-6:30pm
Complete the Disability Discount ID Application (pdf) and bring it to the Regional Transit Center (RTC) during the aforementioned hours. A customer service representative will take your picture and process your application. ID Cards typically take one business day to produce. Please tell your customer service representative whether you would like to pick up your ID card at the RTC or if you would like it to be mailed to your home address. GoTriangle Discount ID Application.

Medicare card
VA Disability Card, VA "Service Connected" card or disability card from any transit system.
*Medicaid cards are not acceptable proof of eligibility for the half-price fare.

Shipping Information

GoTriangle charges a $1.00 shipping and handling fee per transaction. Our Customer Service Representatives will receive immediate notice of your purchase, and will process and mail your pass(es) within one business day.

Lost or stolen passes will not be replaced.

Please Note: If you purchase your pass(es) using an eCheck, then GoTriangle will not ship your pass(es) until the eCheck has cleared, which typically takes from 3 to 5 business days.

If you do not receive your pass within 7 days please contact GoTriangle Customer Service at 919-485-RIDE (7433) or fill out our Customer Feedback Form.


 

Transfers

Transfers will NOT be issued to riders transferring between GoTriangle, GoCary, GoRaleigh, and GoDurham buses. If you transfer between systems save money by purchasing a regional day pass or 31-day pass.

While day pass users do not need to worry about transfers, those paying the regular fare who plan to use more than one bus will need a transfer. Here's how to use them:

As you board your first GoTriangle bus or Shuttle, request a transfer from the driver as you pay your fare.
When you board a second GoTriangle bus at the Regional Transit Center, GoRaleigh Station, or another location, insert your transfer into the fare box on the second bus.
Ask your driver for assistance if you have any questions about transfers.

 

Purchasing Passes at the RTC

Cash (no bills over $20, please), credit/debit cards, money orders, and cashier's checks are acceptable forms of payment when purchasing passes inside at the Regional Transit Center service desk. No personal checks are accepted. Note that cash or a pass is required to board the bus. All pass sales are final and are non-refundable. Lost, stolen, or altered passes will not be replaced.

 

Using the Fare Box

You may only use cash or a bus pass when boarding the bus - we do not accept credit or debit cards. You may buy a bus pass with a credit or debit card inside the Regional Transit Center.

Paying Cash:
Please be sure to have your fare ready when boarding the bus. If you are paying your fare in cash please enter your coins in the Coin Insertion Cup one at a time, or feed flat, unfolded bills into the Bill Insertion Slot. The following denominations can be inserted into the fare box: pennies, nickels, dimes, quarters, 50-cent coins, 1-dollar coins, 1-dollar bills, and 5-dollar bills.

The Passenger Display will display the amount entered. Damaged / rejected coins will go to the Coin Return Cup and the bus operator will notify you. Exact change is required.

Requesting a Regional Day Pass:
Ask the bus operator to issue a regional day pass before paying the fare. Insert your coins or bills as stated in the previous paragraph.

Using Your Pass:
If you purchased a 31-day pass or bundle of day passes at the Regional Transit Center, and it is the first time that the pass is being used, then insert the pass in the Electronic Fare Card slot (located at the top of the fare box) to activate the pass. If  the pass has already been used once, then swipe the activated card through the Swipe Reader in the direction of the arrow with the magnetic strip facing you.

If you have any problems or questions about using the fare box please ask the bus operator for assistance or call us at 919-485-RIDE (7433).