GoTriangle staff can be reached by calling (919) 549-9999 and dialing the departmental or individual numbers when prompted by the automated phone system.
Mission Statement: Our mission is to treat every person as a valued customer of GoTriangle by displaying a thorough understanding of and dedication to the fulfillment of all aspects of our responsibilities as GoTriangle employees, and most importantly, as public servants. We endeavor to fulfill our mission by serving as a reliable source of information and expertise, by delivering prompt and reliable service with warmth, friendliness, individual pride and professionalism, and by providing a level of service that routinely exceeds the expectations of our customers. Further, we will strive to develop, implement, support and continuously improve programs and processes that add value to GoTriangle and enable GoTriangle employees to better serve the public.
Finance Department Mission Statement: Our mission is to be responsive to the needs of other GoTriangle departments and the public in providing accurate, timely and clearly presented information in an attentive and courteous manner. Department employees will be empowered, trained and supported in their efforts to provide continuously improving customer service.
Administration Fax Number: (919) 485-7441
HR Fax Number: (919) 485-7547
Mission Statement: The mission of the Office of the General Counsel is to provide quality legal services to GoTriangle on matters of significance to the Board of Trustees, the General Manager and the staff of the agency. An integral part of our mission is to identify and meet the legal needs of the agency, as well as to provide support and advice where appropriate on major policy and governmental issues. As part of our work, we oversee and manage GoTriangle’s real property interests, handle the negotiation and development of contracts and procurements, and engage in research and representation of the agency’s interests in a variety of areas.
Our staff is dedicated to serving the agency and its mission with integrity, knowledge of the law, and common sense. We will work to provide strong advocacy when needed, to facilitate partnerships, to assist in resolution of conflicts, and to minimize risk in an efficient, friendly and professional manner. Our office utilizes both in-house counsel and legal staff, as well as outside counsel, in fulfilling its mission.
Legal Fax Number: (919) 485-7417
Mission Statement: Communications and Public Affairs is responsible for planning and implementing effective internal and external communications, events, marketing and public involvement that build support for regional transit, its riders and stakeholders.
Communications & Public Affairs Fax Number: (919) 485-7441
Mission Statement: The mission of Capital Development is to lead in the expansion and improvement of the Triangle area’s transportation network by producing the highest quality facilities and systems for our customers by advancing regional transportation planning. Capital Development participates in the development and maintenance of the Triangle Regional Travel Model, implementing Regional Public Transit Capital Projects, supporting outreach programs and stakeholder and public involvement, and facilitating transit-oriented land use policies and development in and around station areas.
Capital Development Fax number: (919) 485-7541
Mission Statement: Our mission is to develop strong partnerships with local government and transit agencies, towns, and cities to support our mutual interest in improving and providing transit services in the Triangle area. With the leadership of this staff, we focus on providing safe and convenient park-and-ride lots, amenities, and contracted services that customers and partners can be proud of.
Mission Statement: The GoTriangle Regional Bus Operations staff is dedicated to understanding the mobility needs of all our customers and committed to providing high quality public transportation services to the Triangle area community. We make every effort to offer our customers dependable, convenient services, comprehensible transit information, and an assurance that we care. We are devoted to planning and providing transit services that serve the customer to the best of our ability by delivering safe, customer friendly services, reliable and clean buses, and reasonable fares.
Bus Fax number: (919) 485-7458
Paratransit Fax number: (919) 485-7471
Maintenance Fax number: (919) 485-7497
Mission Statement: The mission of the Regional Services Development Department is to inform the public of alternatives to the single occupant vehicle, to promote all of GoTriangle’s services, and to provide transit alternatives to residents of the Triangle and beyond. In doing so, our aim is to assure accurate, prompt, and friendly responses to customer and employer requests; safe, clean, and reliable vans for the vanpool program; and helpful, responsive service to our internal customers.
Regional Services Development Fax Number: (919) 485-7441