GoTriangle says a special thank you to customer service staff in October

Left your wallet on the bus? Not sure which bus to take? Our Regional Transit Information Center staff assists riders with these needs and so much more, all with a calm voice and a smile! And during National Customer Appreciation Week (Oct. 3-7), GoTriangle wants to say how much we appreciate our center’s staff!

The center provides a single source of information about public transit options throughout the Triangle by allowing customers to make one call to 919-485-RIDE (7433). GoTriangle staffs the center through a cooperative agreement with its partners GoRaleigh, GoDurham, GoCary, GoApex, and the Town of Chapel Hill.

Our Customer Information Specialists provide resources and/or process requests daily on:

  • Google Transit trip planning
  • Fares and schedules
  • Lost and Found inquiries
  • Real-time bus status
  • Rideshare for both carpools through the Share the Ride NC ( program and vanpools
  • Emergency Ride Home Requests (Share the Ride NC program,
  • Transit agencies policies
  • GoDurham Connect and RTP Connect On-Demand Services
  • Route brochures
  • American Tobacco Parking Pass requests
  • Youth GoPass applications

In addition, Customer Information Specialists log customer feedback commendations and concerns and assist GoTriangle’s Transit Operations by providing coverage at the Pass Sales Office at the Regional Transit Center in Durham.

And if that long list of duties weren’t enough, Regional Customer Information Manager Aaren Landrum says team members regularly extend themselves further to help, even stepping out of their shift times occasionally to return items lost on the bus.

“Sometimes it’s difficult for our community members to retrieve their items at a certain time so they always provide additional appointment times to accommodate accordingly,” she says.

Although all partners do not share the same fiscal year reporting periods, GoTriangle estimates the Regional Transit Information Center created about 147,000 customer tickets and received more than 417,000 calls during fiscal year 2022.

View our Customer Service Team Infographic!