Applying for GoTriangle ACCESS

Individuals interested in using the service must complete Part A of the Eligibility Application. Individuals must have a licensed professional complete Part B of the application to certify their medical condition. Incomplete applications will not be processed.

Download the application

Click here to download the application in .pdf format, or request that an application be mailed to you by calling 919-485-7468. The .pdf format requires Free Acrobat Reader for viewing.

Interview

After GoTriangle receives your application, you will be contacted to schedule a functional assessment to determine your travel abilities in more detail.

Transportation to and from the interview will be provided if needed.

Decision

You will be notified of your eligibility by letter within 21 days after the interview. If you have questions or have not been contacted within 21 days of submitting your application, call GoTriangle at 919-485-7468. If you use a TDD, call 1-800-735-2962 and ask to be connected to 919-485-7468. If at that time, a determination has not yet been made, you will be temporarily eligible for services until your application can be reviewed.

Eligibility will be based on several factors:

  • Information provided on your application.
  • Information provided by your authorizing professional.
  • Results of a brief assessment of your functional abilities.
  • A review of transportation options in the areas in which you desire to travel.

If you are eligible for GoTriangle’s ACCESS (paratransit) services for some or all of your trips, you will receive a certification letter and a Customer Guide with information about how to use the service. If it is determined that you are able to use fixed-route buses for some or all of your trips, we will notify you of the exact reasons for this decision and tell you how to appeal the decision.

ACCESS eligibility

If you are determined to be eligible for GoTriangle ACCESS Service, you will receive one of the following types of eligibility statuses:

  • Conditional eligibility: You are able to use GoTriangle’s fixed-route buses for some of your trips, and qualify for GoTriangle ACCESS (paratransit) for other trips, and/or you have a health condition or disability that temporarily prevents you from using fixed-route buses.
  • Unconditional eligibility: Your disability or health condition always prevents you from using the fixed-route buses, and you qualify for GoTriangle ACCESS (paratransit) for all of your trips.

GoTriangle is committed to providing safe, reliable, convenient and accessible transportation for the residents and visitors of the greater Triangle region. GoTriangle operates its fixed-route and paratransit services in accordance with the Americans with Disabilities Act and is designed to accommodate the mobility needs of individuals with disabilities or functional limitations.

Accessibility for special needs

GoTriangle buses are wheelchair-accessible. "Priority seating" has been designated on all buses. Hearing-impaired individuals can contact GoTriangle through the N.C. Relay Center at 1-800-735-2965 or by dialing 919-485-RIDE (7433). GoTriangle bus operators also make ADA announcements along the route when the bus is in service. Learn about discounted fares for those with disabilities on our Discount Fare Qualifications page.

For more information about transportation services in the Triangle area, contact a GoTriangle ACCESS paratransit supervisor at 919-485-7468 Monday through Friday, 7 a.m.-10 p.m. TDD/TTY 1-800-735-2965. For trips in Chapel Hill outside the GoTriangle ACCESS service area, please call EZ Rider at 919-968-2772. We service three-quarters of a mile of a GoTriangle bus stop in Chapel Hill; all other areas are covered by EZ and OPT.