Return to Fare FAQs

Return to Fare FAQs

 


What is Umo?

Umo is your travel companion!
With the Umo Mobility app, you can plan your trips, track your bus and pay all in one place. Our new account-based mobile ticketing offers many benefits, like fare-capping and using benefit codes to get discounted fares.


No smartphone, no problem! Stop by the Pass Sales Office at the Regional Transit Center in Durham to get your physical GoPass Umo card and set up an account. 


Using the physical GoPass Umo card offers all the same benefits as using the mobile app.  
Download Umo and set up your account today.
 

What are the different types of fares available?

How can I pay my fare on the bus?

How do I get on the bus and pay?

Use the front door when boarding the bus. Scan your Umo QR code or tap your GoPass Umo Card on the Umo reader as you board. You can also use the cash box to insert the exact change.  

How do I load fare on my Umo Account or GoPass Umo Card?

You can load money onto your GoPass Umo card:

Using the Umo app:

  • Load money to your account inside of the Umo app.
     

What do the different colored lights on the Umo reader on the bus mean?

  • Green: Fare available, ready to ride
  • Yellow: Low balance, ready to ride, and we recommend loading cash to Umo account 
  • Red: No balance available, unable to ride, load cash to Umo account
     

How do I get a GoPass Powered by Umo if I don't have a smartphone or want a physical card?

In June and July 

Call in the Regional Information Center to get a free GoPass Umo Card mailed to you for free. 919-485-RIDE (7433). 

Stop by the Sales Pass Office at the Regional Transit Center to get a GoPass Umo Card for free in June and July. 


After July 

You can order your GoPass Umo Card through our website, pick one up at the Pass Sales Office at the Regional Transit Center in Durham or call our Regional Information Center at 919-485-RIDE (7433) to order one. 

To get a GoPass Umo Card mailed to you it will cost $6. It will be $5 to get one in person.

Does it cost anything to get a GoPass Umo Card?

Yes. It will be $5 to get a GoPass Umo Card in person. It will cost $6 to get one mailed to you. The extra $1 is to cover mailing costs.

Can I have an GoPass Umo Card and use the Umo App to pay fare?

No, you can not have an account with a GoPass Umo and an account in the Umo app. You will only be able to have money on one or the other. 

However, you will be able to convert a GoPass Umo Card to a digital account in the Umo app.

How do I qualify for a discounted fare?

Online

Fill out this form to see if you qualify for one of GoTriangle's free or discounted fares. If you are eligible for any of the fares, a benefits code will appear on the screen, which you can use in the Umo App or the Passenger Portal if you are using a GoPass Umo Card. 

In Person 

Visit the RTC Pass Sales Office to walk through the online form with a staff member. Once completed, if you are eligible for a discounted fare, the staff member will provide the benefit code for you to enter into the Umo App or apply it to your Umo GoPass Card via the Passenger Portal. Discounted fares include: Seniors (ages 65+), Youth (ages 13-18), Disability, and a Transit Assistance Pass

Where can I get a discount fare pass?

Seniors (ages 65+), Youth (ages 13-18) and Income-Qualified riders may enroll in the fare-free option. Fill out this form to see if you qualify. Enter the code on the screen in your Umo Account under ‘Redeem Benefit Code’ to have it applied to your account. 

Visit the Pass Sales Office at the Regional Transit Center to walk through the online form with a staff member. Once completed, if you are eligible for a discounted fare, the staff member will provide the benefit code for you to enter into the Umo App or apply it to your Umo GoPass Card through the Passenger Portal.

How can I use a benefits code on UMO?

Benefits codes for discounted fares will be an eight-digit code that can be entered into the Umo app or Passenger Portal to apply your fare type to your account. 

In the Umo app, you can click the three lines in the upper left corner and select ‘Redeem Benefit Code’. GoTriangle-generated codes will look like the following GOT- XXXX-XXXX

What is fare-capping?

Fare-capping sets a daily, weekly and monthly cap, so you never pay more than a certain amount during each time frame. Umo keeps track of your fare-capping on your app or GoPass Umo Card. 

You will not get the fare-capping benefit if you pay with cash.

Why is GoTriangle returning to fare?

Suspension of fares was a temporary measure to help protect our staff and riders during the COVID-19 pandemic by avoiding contact at the fare box. The CARES Act funding helped transit agencies continue to operate by providing funds to fill the financial gap. That funding is no longer available. The GoTriangle Board of Trustees voted to resume fare collection effective July 1, 2024.

What happened to the GoPass?

The GoPass Powered by Umo is now a family of fares and encompasses all fare types. A list of all fare options can be found here.

How do you qualify for a Transit Assistance Pass?

Fill out our fare form to see if you qualify for the Transit Assistance Pass and receive a discount code for your Umo account. 

Visit the Pass Sales Office at the Regional Transit Center in Durham to complete the form and get the discount applied to your GoPass Umo Card.

How do you enroll in the Youth Fare GoPass?

Youths between ages 13 and 18 are eligible for a Youth GoPass to ride GoTriangle and GoRaleigh buses for free. Parents or guardians complete this form to get their young adult a Youth GoPass. You will get a benefit code to enter into your Umo App or GoPass Umo Card via the Passenger Portal or visit the Sales Pass Office at the RTC.

How do I qualify for the discounted disability fare?

Fill out the discounted fare form to get the code for the disability fare, or visit the Pass Sales Office at the Regional Transit Center in Durham to get the code loaded onto your GoPass Umo Card.

Does my college or university offer a free or discounted GoPass powered by Umo?

Find your college or university on our GoPass Partner page.

When does the Fare Cap reset each week and month?

Fare caps reset on Sunday at 2 a.m. and on the first of each month at 2 a.m.

Does fare-capping work on GoRaleigh and GoTriangle?

Fares paid on GoTriangle and GoRaleigh buses will count toward the fare capping levels of both agencies. 

  • GoTriangle's Fare Caps: $5 Daily, $20 Weekly, $80 Monthly 
  • GoRaleighs's Fare Caps: $2.50 Daily, $10 Weekly, $40 Monthly

Example Scenario:

In the morning James boards a GoTriangle bus and pays $2.50 fare from his Umo account. That afternoon he boards a GoRaleigh bus. GoRaleigh's fare cap is $2.50, so he has already reached the limit. His GoRaleigh ride, and all rides on GoRaleigh for the rest of the day will be free of charge. 
Later that evening, he boards a GoTriangle bus to get back home. He has spent $2.50 on fares today, but GoTriangle's Regional fare cap is $5.00, so he will pay $2.50 for his second ride on GoTriangle. Now he has spent $5.00 on transit fares for the day, so he has reached the regional fare cap. Any rides on GoTriangle or GoRaleigh will be free for James for the rest of the day. 

In the morning Nina boards a GoRaleigh bus and pays $1.25 fare from her Umo account. That afternoon she boards a GoTriangle bus for $2.50, she has paid a total of $3.75 in transit for the day. She has met GoRaleigh's fare cap of $2.50, so her rides on GoRaleigh would be free for the rest of the day. She has not met GoTriangle's cap of $5.00, so if she boards a GoTriangle bus she would pay $1.25 (the difference between the $3.75 that she has paid and the $5.00 fare cap). Once she pays this final $1.25, she has spent a total $5.00 on transit fares for the day, so she has reached the regional fare cap. Any rides on GoTriangle and GoRaleigh will be free for Nina for the rest of the day. 
 

Can you pay for another rider using your Umo account?

No. Each rider must pay individually using the Umo app, GoPass Umo card or cash (exact change).

How quickly is my Umo fare payment posted to my account?

Fare payment is posted instantly to your Umo account. You can see your transaction history in your Umo Account under ‘View History’.

Can I use my Umo Mobile App or Smartcard to pay for the fare of another person that is traveling with me?

No, each passenger will need to have their own mobile app or physical card

Do I have to pay to transfer bus routes?

Within two hours you can do two transfers. If you’re transferring from a GoRaleigh to GoTriangle bus, there will be a $1.25 upcharge. If transferring from GoTriangle to GoRaleigh there will be no charge to transfer. 

Cash/Genfare tickets will not produce transfer between Raleigh and Durham