Proposed Service Changes
GoTriangle would like your feedback on proposed service changes. This feedback will be incorporated into final recommendations presented to the GoTriangle Board of Trustees in April 2019. If approved, these service changes would be implemented on August 4, 2019.
Comments will be accepted until March 29, 2019.
Please use one of the following methods to provide feedback on these proposed changes:
- Online: Use this online feedback form
- Phone: Leave a message for Service Planning at 919-485-PLAN (7526)
- Email: email@example.com
- Mail: GoTriangle, Attn: Service Planning, P.O. Box 13787, RTP, NC 27709
- In Person: Speak to the GoTriangle Board of Trustees at their meeting on March 27, 2019 at 12 p.m. in the Board Room at GoTriangle’s administrative offices at 4600 Emperor Blvd, Suite 100, in Durham.
- On the bus: GoTriangle staff will ride the buses to collect feedback until March 29, 2019.
Highlight of Changes
- Seniors 65 and older will ride free
- Regional and Express fares will be combined
- Mobile ticketing is planned for early 2020
RTP Service Changes
- Discontinuation of OnDemand services
- Replacement of OnDemand services with “Transit Connect”
- 311 – Realign route to serve Kit Creek Road & Davis Drive
New Routes / Park-and-Rides
- North Raleigh Express (NRX) – New express route on I-540 to replace Route 201
- 310W – New service from RTC to Wake Tech RTP Campus
- FRX – New Park-and-Ride at Wake Tech - Southern Wake Campus, replacing the Park-and-Ride at Hilltop Crossings Food Lion
- Chapel Hill-Raleigh Express (CRX) – Schedule changes
- Durham-Raleigh Express (DRX) – Add trips and other schedule changes
- Robertson Scholars Express (RSX) – GoTriangle will no longer operate the service after the school year
- 700 – Construction reroute becomes permanent route
- 102 – Replaced with GoRaleigh Route 20, an all-day weekday route with hourly service
- Knightdale-Raleigh Express (KRX) – Replaced with GoRaleigh Route 33, an all-day weekday route with hourly service
In an effort to improve the passenger experience, increase pass distribution, and improve regional coordination between transit agencies, GoTriangle, GoRaleigh, and GoCary are engaged in a coordinated effort to make fare pricing structures, policies, and fare technology offerings (mobile ticketing) consistent across agencies.
The fare change proposal has three components—fare pricing, fare policy, and technology upgrades. Pricing and policy changes are scheduled for August 2019, with the introduction of mobile ticketing and fare capping planned for early 2020.
GoTriangle would no longer have a price distinction between “Regional” and “Express” services. All GoTriangle routes would have a base fare of $2.50. The table reflects the new price structure.
Seniors 65 and older will ride GoTriangle services for free.
Mobile ticketing (payment using a smartphone) is expected to be available in early 2020, which will also allow the implementation of fare capping.
Mobile ticketing eliminates the need for customers to purchase paper tickets and can help speed up boarding on the bus. This level of technology also allows transit agencies to track an individual customer’s purchases over a period of time, allowing the customer to “upgrade” to a multi-day pass once they have spent the equivalent of a 7-day pass, or 31- day pass through the purchase of single ride passes. This benefit, called fare capping, helps passengers to avoid paying more than the cost of a weekly or monthly pass over the course of a week or month.
The practice of fare capping is particularly beneficial for low-income passengers who may not have the disposable income available to purchase a 7-day or 31-day pass, but end up paying more than the cost of the pass over the course of a week or month because they buy a pass each day. Fare capping administered through mobile ticketing tracks fare payments and automatically provides riders an upgraded pass once the payment threshold has been reached.
The Go OnDemand pilot started in January 2018 would be discontinued due to declining ridership and productivity. The service would be replaced by a new pilot program, “Transit Connect”.
Transit Connect Pilot
Transit Connect is a pilot program proposed to provide the first/last mile connection to a public transit route. Transit Connect would be subsidy based and would expand access to more locations within the designated RTP zone at all times of the day with a trip time that is competitive with current levels of service provided on the fixed route service and OnDemand service.
- Transit Connect would provide a subsidy (up to $10.00) for an Uber or Lyft trip within a defined Research Triangle Park (RTP) zone for customers connecting to or from a public transit route between the hours of 6:30 a.m. and 10:45 p.m. on weekdays.
- Customers would be able to request a trip through the Uber or Lyft app and qualify for the subsidy if they begin or end their trip within 1,000 feet of any fixed route GoTriangle or GoDurham bus stop (including the Regional Transit Center); the second destination/origin can be any location within the RTP zone. Only one part of the trip (beginning or ending) must to be adjacent to a transit stop.
- The Transit Connect RTP zone is bordered by NC 55, I-540, Page Rd, Lumley Rd, and Alston Ave and includes the Regional Transit Center. GoTriangle Routes 800, 805, 311 and GoDurham Routes 12 and 15 serve bus stops within the RTP Zone where customers can connect to a subsidized Uber or Lyft trip.
To improve ridership, the Route 311 would serve Kit Creek Rd and Davis Dr.
- Realign route to serve Kit Creek Rd and Davis Dr, providing fixed route service to employers such as Cisco, Pfizer, and Biogen.
- Service to EPA/NIEHS would be possible through Transit Connect, but no longer available on Route 311.
- There are no changes to the service along NC 55 and within Apex.
The following stops will no longer be served by the Route 311, but will be served by Transit Connect for customers transferring from other bus stops:
- Hopson Rd at US EPA Campus (ID 1551)
- United States EPA – RTP Campus (ID 1550)
- Lakeview Dr at Nobel Ln - NIEHS Research Unit (ID 1436)
- Lakeview Dr at Nobel Ln - NIEHS (ID 1549)
- TW Alexander Dr at Environmental Pkwy - NIEHS (1894)
- TW Alexander Dr at S Alston Ave – NIEHS (1895)
North Raleigh Express (NRX) Replaces 201
This would replace Route 201, which has low productivity. New Park-and-Ride spaces would be available at Triangle Town Center at the bus stop near Sumner Blvd, and at a second Park-and-Ride lot near the Bent Tree Plaza shopping center at the intersections of Falls of Neuse Rd and Strickland Rd.
All Route 201 stops between Capital Crossing Shopping Center and Pleasant Valley at Glenwood Rd would no longer be served, including the Shelley Lake Park- and-Ride and the Spring Forest Rd at Millbrook Exchange Park Park-and-Ride. Route NRX would have Park-and-Rides at Triangle Town Center and at the intersection of Falls of Neuse Rd and Strickland Rd.
The Wake Bus Plan identified a need to provide access to the Wake Tech RTP campus and to expand the hours of operation the GoTriangle service into the midday to provide more flexibility for those traveling outside peak commute hours.
- Begin a new service that operates every 30 minutes from the Regional Transit Center to Wake Tech RTP Campus on weekdays from 6:30 a.m. – 8:30 p.m.
- Later in FY20, the route will be expanded to connect the Regional Transit Center and Cary Depot via the Wake Tech RTP campus, serving a larger portion of Morrisville with all-day service.
Fuquay-Varina Express (FRX) (Wake Tech Southern Wake Campus Park-and-Ride)
GoTriangle has received requests for direct service from Fuquay-Varina to Wake Tech’s Southern Wake Campus and the Wake Bus Plan identified a need for improved Park-and-Ride amenities.
- New Park-and-Ride at Wake Tech – Southern Wake Campus would replace the Hilltop Needmore Rd Food Lion Park-and- Ride.
- Customers would have a direct connection from the Fuquay-Varina South Park Community Center Park-and-Ride to the Southern Wake Campus at 9101 Fayetteville Road.
- Stops Affected: Fuquay-Varina Hilltop Crossings Food Lion Park-and-Ride (Stop ID 1962).
With overcrowded buses occurring at the first departure of the afternoon and some trips not meeting the agency’s reliability goal of 85% of trips arriving on time, GoTriangle is proposing schedule changes that will better match service to customer demand and will improve on time performance.
- Add a trip at 3 p.m. leaving Chapel Hill and at 3:25 p.m. leaving Raleigh
- Eliminate the 6:40 p.m. departure from Raleigh and shift the 5:50 p.m. departure to 6:10 p.m.
- Minor schedule adjustments to improve on time performance
Durham-Raleigh Express (DRX)
The DRX is among the most productive routes in the GoTriangle system. There are some trips during the morning and afternoon commutes in which customers experience crowded trips and must stand for the long duration of the trip along NC 147 and I-40. The additional trips will spread out the passenger loads to provide more seats for customers and will provide more frequent service to match the schedule to customer requests.
Thank you to all customers who provided comments about the DRX schedule in February 2019. The suggestions are being considered by staff to develop the schedule for this fall. Our goals are to provide consistent, frequent departures that match the customer work schedules, while providing connections to GoDurham and GoRaleigh routes.
- Add buses to the route to provide additional trips. This will alleviate overcrowding and provide additional departures every 15-20 minutes during the busiest times of the day.
- New trip departing Raleigh at 7:30 a.m. and Durham at 8:15 a.m.
- New trips departing Durham at 4:45 p.m.
- Shift afternoon departures from Raleigh to better match ridership in order to provide 15-20 minute service between 4pm-5pm. Change the 4:50 p.m. departure to 4:40 p.m. Change the 5:10 p.m. departure to 4:55 p.m.
- Schedule changes to improve on-time performance
Route 700 provides fast, direct service between Durham Station and the Regional Transit Center, where customers connect to other routes serving Raleigh, Cary, and Chapel Hill. Due to construction on the Durham Freeway and Alston Ave, a detour was put in place in 2016 that bypassed bus stops on Alston Ave and Lawson St, including Durham Technical Community College and McDougald Terrace. Ridership has remained high during the detour and service has exceeded on time performance targets.
- Permanently implement the construction detour put into place in 2016 due to construction on the Durham Freeway and Alston Avenue.
- Customers can use GoDurham Route 8 to access Lawson St and Durham Technical Community College, and GoDurham Route 12 to access Alston Ave.
Robertson Scholars Express (RSX)
In FY18, the RSX underperformed compared to the GoTriangle service standards during midday, evenings and weekends. It was an average performer during peak times while declining in ridership overall. The RSX duplicates GoTriangle Routes 400 and 405 within the 15-501 corridor.
- GoTriangle will no longer operate the Robertson Scholars Express service starting the fall of 2019. Customers are encouraged to contact the Robertson Scholars Foundation directly with any questions.
- GoTriangle will continue to provide service between Chapel Hill and Durham on the Routes 400 and 405.
In 2016, voters in Wake County approved a tax package that would invest $2.3 billion in public transportation services over the 10-year period between 2017 and 2027. The Wake Transit Plan identified a need to expand existing service to Garner to provide an all-day hourly weekday route in FY20.
- GoTriangle would provide service for Route 102 until the new GoRaleigh route is in place.
- Effective September 2019, GoTriangle’s Route 102 would become GoRaleigh Route 20. The proposed Route 20 would provide all-day weekday service once an hour from 5:30 a.m. to 12:30 a.m. Weekend service is scheduled to begin in FY24.
Knightdale-Raleigh Express (KRX)
In 2016, voters in Wake County approved a tax package that would invest $2.3 billion in public transportation services over the 10-year period between 2017 and 2027. The Wake Transit Plan identified a need to expand existing service to Knightdale to provide an all-day hourly weekday route in FY20.
- GoTriangle would provide service for Route KRX until the new GoRaleigh Route 33 is implemented.
- Effective September 2019, GoTriangle’s Route KRX would become GoRaleigh Route 33: New Hope-Knightdale.
- Proposed Route 33 would connect Knightdale to the New Hope Commons shopping center, which is served by multiple bus routes.
- GoRaleigh Route 15: WakeMed, which operates every 15 minutes, would provide onward service to downtown Raleigh.
- Route 33 will provide hourly service, from 6:00am to 9:00pm on weekdays.
- Planning for a new East Raleigh Transit Center is currently underway, and it will be the connection location once completed. Weekend service will be added in FY23.
For more information about the proposed service, please visit GoRaleigh’s website.
Proposed Service Changes for Route DRX
We would like to express our appreciation to those who provided comments on the proposed schedule changes for the GoTriangle Durham-Raleigh Express (DRX) route. After considering these issues, GoTriangle has decided not to change the DRX schedule until August 2019 when we can holistically address the on-time performance, crowding and frequency of the service at one time.