Return-to-Fare Rider Engagement Survey | This Survey has closed
GoTriangle temporarily suspended fares during the COVID-19 pandemic to support the community. Despite our desire to keep supporting the community with free transportation, we know that fare collection provides important funding for the transit system to maintain reliable service. As a regional public transportation authority, GoTriangle does not have the statutory authority to raise taxes, without legislative approval, to increase revenue as do city-run transit agencies.
If GoTriangle does not return to charging fares, the agency could lose over $10 million over the next five years. Without fare collection, GoTriangle may have to reduce services and staffing, resulting in longer wait times, increased crowding and reduced route frequencies. As we prepare to make an informed decision about whether to resume collecting fares, your feedback is critical.