GoTriangle is excited to introduce its new Zendesk Live Chat option, giving customers a fast and easy way to get answers and support. During operating hours from 6 am to 9 pm every day, riders can chat with a real person—no AI involved—in real time for quick help with bus times and routes, lost items, complaints, and more.
Questions are routed to the correct team across transit agencies including GoTriangle, GoRaleigh, GoCary, GoDurham, and Chapel Hill Transit as well as various departments so you get accurate information without waiting. The feature is available on the GoTriangle homepage by clicking the chat icon in the lower right corner or by visiting https://gotriangle.org/feedback
Getting started is simple. Just enter your name, email, and applicable transit agency, then share your question or feedback. If chat is closed for the day, a ticket is still created and someone will follow up as soon as we reopen. All updates and final resolutions are sent directly to your email.
“I believe the new Zendesk chat feature will empower our community members with an additional option for support, clearer communication, and real-time guidance, helping everyone feel heard, supported, and connected like never before,” said Aaren Landrum, Regional Information Center Manager. “It also gives our Customer Information Specialists a third customer interaction option to communicate with our community members outside of in-person and over the phone.”
The live chat feature is available on both mobile and desktop, with support from up to 11 trained staff members at a time. Automated quick replies for common questions will be added in the future.
GoTriangle encourages riders to try Zendesk live chat as a new, fast, and convenient way to contact us. A real person is always ready to help.