GoTriangle’s Commitment to Civil Rights
As a federal grant recipient, GoTriangle is committed to complying with the provisions of Title VI of the Civil Rights Act of 1964 and its amendments and to protecting the rights and opportunities of all people associated with GoTriangle or affected by its programs.
Title VI requires that no person in the United States, on the grounds of race, color, or national origin, including the denial of meaningful access for Limited English Proficient (LEP) persons, be excluded from participating in, be denied the benefits of, or be subjected to discrimination, under any program or activity receiving federal financial assistance.
GoTriangle takes steps to ensure that all people and firms wishing to participate in its programs are given equal and equitable opportunities to do so. GoTriangle’s sub-recipients and contractors are required to prevent discrimination and to ensure nondiscrimination in all of their programs, activities, and services.
Title VI Complaint Procedures
GoTriangle’s EEO/DBE Office works to ensure compliance with Title VI of the Civil Right Act. Anyone who believes he/she has been discriminated against is encouraged to report such violations to:
- Sylvester Goodwin, Title VI Coordinator
- Mail: EEO/DBE Office, GoTriangle, P.O. Box 13787, Durham, NC 27709
- Phone: (919) 485-7518
- Fax: (919) 485-7491
- Email: firstname.lastname@example.org
Complaints must be in writing and submitted by mail or fax to GoTriangle’s Title VI Coordinator within 180 days after the alleged incident. The complainant may submit a written statement or download and complete the Title VI Complaint Form in English or in Spanish. For more information regarding civil rights complaints, please contact the EEO/DBE Office.
Complaints should include the following information:
- The complainant’s name, mailing address, telephone number, email address, etc.
- Describe how, when, where, and why the complainant believes he/she was discriminated against. Include the location, names and contact information of any witnesses.
- Include any additional information the complainant considers relevant to the complaint.
- The complainant’s signature and date.
What happens after a complaint is received?
Once the complaint is received, the EEO/DBE office will review to determine if it has jurisdiction. The complainant will receive an acknowledgment letter informing him/her whether the complaint will be investigated by our office. In the event, the EEO/DBE office has jurisdiction an investigation will begin within fifteen (15) working days of receipt of a complaint.
The EEO/DBE office will contact the complainant in writing no later than thirty (30) working days after receipt of a complaint for additional information, if needed to investigate the complaint. If the complainant fails to provide the requested information within fifteen (15) days, the EEO/DBE office may administratively close the complaint. A case can be administratively closed also if the complainant no longer wishes to pursue the complaint. The EEO/DBE office will complete the investigation within ninety (90) days of receipt of the complaint.
A written investigation report will be prepared by the investigator. The report shall include a summary description of the incident, findings, and recommendations.
The Chief Financial Officer (CFO)/Director of Administrative Services will review the report. After the CFO reviews the report, one of two letters will be issued to the complainant: a closure letter or a letter of finding (LOF). A closure letter summarizes the allegations and states that there was not a Title VI violation and that the case will be closed. A LOF summarizes the allegations and the interviews regarding the alleged incident and explains whether any disciplinary action, additional training of the staff member or other actions will occur. If the complainant wishes to appeal the decision, she/he has fifteen (15) days after the date of the closure letter or the LOF to do so
A person may also file a complaint directly with:
- Federal Transit Administration, Office of Civil Rights, Attention: Complaint Team, East Building, 5th Floor - TCR, 1200 New Jersey Avenue, SE, Washington, DC 20590
- Phone: 888-446-4511
Title VI Complaint Form
- Click here to download a .pdf of the Title VI Complaint Form in English
- Click here to download a .pdf of the Title VI Complaint Form in Spanish
GoTriangle will provide appropriate assistance to complainants who are limited in their ability to communicate in English. Spanish-language assistance services are available free of charge.