What is RTP Connect?

RTP Connect, a pilot program in partnership with Uber and Lyft, will take transit riders their first or last mile within a designated Research Triangle Park zone. Beginning Monday, Aug. 5, RTP Connect will replace the Go OnDemand program.

Through RTP Connect, GoTriangle with help from RTP, will subsidize up to $10 per Uber or Lyft trip for transit passengers traveling between the Regional Transit Center and points within the zone weekdays from 6:30 a.m. to 10 p.m., meaning the trip must be booked by 10 p.m.

Download RTP Connect service map

Getting Started

Customers with smartphones will be able to book a subsidized Uber/Lyft trip by first downloading then opening their preferred app and entering their requested drop-off and pickup locations. The voucher and codes below are not active until August 5.

If using Uber app:

  • Click the voucher link found here.
  • Sign into your existing Uber account or download and create an Uber account.
  • You will be prompted to “Accept voucher.”
  • After accepting the voucher, you will be able to enter a destination. If the trip is covered by the voucher, the discount will appear above the “confirm” button.

If using Lyft app:

  • Sign in to your existing Lyft account or download and create a Lyft account.
  • Tap the three horizontal lines in the upper left corner (commonly referred to as the hamburger menu) and click “Promos.”
  • Enter the codes: RTPCONNECT1 and RTPCONNECT2. The subsidy will be applied to any eligible ride.
    • You will need to enter these codes only once and not each time you request a ride.

Passengers without smartphones can book their Uber or Lyft trips through the GoTriangle Information Center directly at 919-485-7433. 

Frequently Asked Questions

Switching to RTP Connect will improve the customer experience by increasing possible destinations within RTP, offering competitive trip and wait times, expanding service hours and reducing overall costs, which will allow GoTriangle to invest in other transit priorities. Moving from Go OnDemand to RTP Connect is expected to increase the number of customers even while saving $200,000 in fiscal year 2020.

Customers with smartphones will be able to book a subsidized Uber/Lyft trip by first downloading then opening their preferred app and entering their requested drop-off and pickup locations.

If using Uber app:

  • Click the voucher link found at gotriangle.org/rtpconnect.
  • Sign into your existing Uber account or download and create an Uber account.
  • You will be prompted to “Accept voucher.”
  • After accepting the voucher, you will be able to enter a destination. If the trip is covered by the voucher, the discount will appear above the “confirm” button.

If using Lyft app:

  • Locate promo codes found at gotriangle.org/rtpconnect.
  • Sign in to your existing Lyft account or download and create a Lyft account.
  • Tap the three horizontal lines in the upper left corner (commonly referred to as the hamburger menu) and click “Promos.”
  • Enter the code. The subsidy will be applied to any eligible ride. You will need to enter this code only once and not each time you request a ride.

Passengers without smartphones can book their Uber or Lyft trips through the GoTriangle call center directly at 919-485-7433. If the requested origin and destination follow the rules of the RTP Connect program, up to $10 will be applied to the cost of the trip. One end of the trip must be the Regional Transit Center.

 

Trips must begin or end at the Regional Transit Center and must occur within the designated service zone.

Yes. You can track your trip on your preferred app.

Passengers requiring a wheelchair-accessible vehicle should call 919-485-7433 to arrange their trips through GoTriangle. If a ride is needed before 7 a.m., please arrange the trip the night before.

During most tests that GoTriangle has conducted, few fares, even at the peak of the peak, were more than $10. But, yes, if the fare is more than $10, customers will be responsible for any overages. You will be able to see the rate prior to booking.

Tips are not included in the $10 subsidy and are up to the discretion of the rider.

You may also request services by calling 919-485-7433.

If the voucher or promo codes don’t work, customers should retrace the instructions provided by Uber or Lyft to ensure that the voucher or promo codes have been applied. They also should check that the trip meets the RTP Connect program eligibility requirements at gotriangle.org/rtpconnect. For more information, see Uber and Lyft.

For the Uber voucher or Lyft promo codes to work, you must be at your pickup location when making the request. Rides that are booked in advance will not be eligible for the subsidy.

You may incur fees for cancellations or no-shows of a requested ride. These fees will not be covered by the subsidy. For details, please review:

Safety Tips

  • Use the pedestrian crosswalk on the platform and follow the Lyft/Uber wayfinding signs to the designated pickup location.
  • Do not use a cell phone while walking on the platform. The distraction can cause an unsafe condition resulting in possible injury.

Note: Lyft/Uber vehicles are not authorized to drive on the platform. The Lyft/Uber driver must pick up riders at the designated pickup location.

  • Always stand in the designated pickup Lyft/Uber pickup location.
  • Avoid spending any time standing outside the designated pickup area. You can choose to wait inside the Regional Transit Center lobby until the app shows the driver is 2 minutes away and then can walk to the designated pickup location.
  • Observe your surroundings and be cautious at all times.
    • Never get into a car with someone who claims to be a Lyft/Uber driver without asking to see identification or asking the driver to verify your name and destination.
    • Use your smartphone flashlight (if needed) to confirm the license plate number and to clearly identify the driver.
  •  If you see something, say something. Pay attention to approaching vehicles. Call 911 immediately if something does not seem right. Trust your instincts. Stay on the phone with the 911 operator until told to hang up.
  • An emergency call box is located 25 feet to the left of the Regional Transit Center pickup location. Push the call button, and a 911 operator will respond.

Contact the GoTriangle Regional Transit Center Customer Service Call Center at 919-485-RIDE (7433). Our Customer Service Associates report all non-emergency safety or security concerns weekdays from 7 a.m. to 10 p.m. to GoTriangle’s Safety Department.

Lyft Safety Tips

  • The Lyft app will always display your driver’s personal info (name and photo) and car description (license plate, make, model and color).
  • Before entering the car, make sure the license plate and make and model match the info displayed in your app.
  • Verify your driver’s name with the name of the driver in the app, or you can also ask the driver to verify your name or destination.
  • At night, the Lyft Amp, a colorful device that sits on many driver dashboards, can help you find your driver. Check the color in your app to make sure it matches your driver’s Amp.
  • If you are having trouble finding your driver, feel free to text or call him or her through the Lyft app.

Uber Safety Tips

  • Request your ride while you are still indoors if possible. Minimize the time that you’re standing outside by yourself with your phone in your hand. Instead, wait inside until the app shows that your driver has arrived.
  • Check Your Ride. Every time you take a trip with Uber, please make sure you’re getting into the right car with the right driver by matching the license plate, car make and model, and driver photo with what’s provided in your app. Uber trips can be requested only through the app, so never get into a car where the vehicle or driver identity doesn't match what’s displayed in your app.
  • Have the driver confirm your name. In addition to the Check Your Ride safety steps, you also can ask the driver to confirm your name before you get into the car. Your driver sees your first name in the app, and your driver’s first name is displayed to you in your app. To safely exchange names, you can ask, “Who are you here to pick up?” The driver may also ask you to confirm his or her name for safety.
  • Be a backseat rider. Whenever possible, sit in the back seat, especially if you’re riding alone. This helps ensure that you can safely exit on either side of the vehicle to avoid moving traffic, and it gives you and your driver some personal space.
  • Always wear your seat belt.  Seat belt use is the most effective way to save lives and reduce injuries related to car crashes, according to the Centers for Disease Control.
  • Share your trip details with loved ones. While on route, tap Share trip status in the app to share your driver’s name, photo, license plate and location with a friend and/or family member. They will receive a text or push notification that tracks your trip and ETA.
  • Protect your personal information. Our technology anonymizes your phone number when you call or message your driver through the app and also masks your pickup and drop-off addresses in a driver’s trip history. In select areas, the driver app will show only the general area where a trip started and ended.
  • Follow your intuition. Trust your instincts and use your best judgment when riding with Uber. If you ever feel that you’re in an urgent situation, you can call 911 by using the emergency button located in your app.  Anytime you call 911 from the Uber app, the app provides you with your real-time location and trip details that you can share with the dispatcher. In some cities and counties in the US, this information is provided directly to the dispatcher.
  • Be kind and respectful. As outlined in Uber’s Community Guidelines, please respect fellow passengers and your driver and car.
  • Give feedback about your trip. After each trip, you’re asked in the app to rate your trip. Your feedback helps keep Uber safe and enjoyable for everyone. If you ever experience a safety issue on a trip, please report it to Uber. Our 24/7 response team will follow up. And remember, on every trip you can tap the shield icon in the app to access Uber’s Safety Toolkit and get help whenever you need it.